Технические форумы » Across support »
anybody else experiencing trouble using across today?
Автор темы: Frits Ens
Frits Ens
Frits Ens  Identity Verified
Нидерланды
Local time: 00:19
Член ProZ.com c 2006
английский => голландский
+ ...
May 3, 2021

Across seems to have big problems today. I can not logon to the server at all.
One of my colleague translators has the same issues.
No news on the across website unfortunately.

Marcia Nunziato
 
Marcia Nunziato
Marcia Nunziato  Identity Verified
Local time: 00:19
немецкий => португальский
+ ...
Same problem May 3, 2021

I am having the same problem, I can not login.
I tried to call, but no anwer.
And have already written a support ticket and an email, but no answer either!!

Frits Ens
 
Frits Ens
Frits Ens  Identity Verified
Нидерланды
Local time: 00:19
Член ProZ.com c 2006
английский => голландский
+ ...
Автор темы
across support.... May 3, 2021

Marcia Nunziato wrote:

I am having the same problem, I can not login.
I tried to call, but no anwer.
And have already written a support ticket and an email, but no answer either!!


Yes and unfortunately Across is not posting anything on their website...

Marcia Nunziato
 
Marcia Nunziato
Marcia Nunziato  Identity Verified
Local time: 00:19
немецкий => португальский
+ ...
Across support is working on it May 3, 2021

Hi,

Across support wrote me:

"Dear customer,

there is currently a problem with the login database for the Across Translator Edition.
Login is currently not possible

We are already working intensively on a solution.

Please excuse the inconvenience.

Your Across Support"
 
Jesús Sánchez López
Jesús Sánchez López  Identity Verified
Германия
Local time: 00:19
Член ProZ.com c 2020
немецкий => испанский
+ ...
Same problem May 3, 2021

I'm having the same problem and I've also written a support ticket, but no answer yet.
 
Frits Ens
Frits Ens  Identity Verified
Нидерланды
Local time: 00:19
Член ProZ.com c 2006
английский => голландский
+ ...
Автор темы
problem solved, power issue at provider May 3, 2021

https://www.across.net/en/news/aktuelle-stoerung-bei-across
 
Faruk Atabeyli
Faruk Atabeyli  Identity Verified
Турция
Local time: 02:19
английский => турецкий
+ ...
May not be over yet May 6, 2021

I just received this e-mail from across

Across has sent you a message
Important announcement for 08. May 2021
Dear customers,

We’d like to apologize once again for the outage on Monday 3rd May 2021. A power outage at our supplier's site caused a down time of the internet connection. Restarting relevant servers right after the down time, couldn’t be done without problems and took unfortunately a lot of time.

Now the according power company ... See more
I just received this e-mail from across

Across has sent you a message
Important announcement for 08. May 2021
Dear customers,

We’d like to apologize once again for the outage on Monday 3rd May 2021. A power outage at our supplier's site caused a down time of the internet connection. Restarting relevant servers right after the down time, couldn’t be done without problems and took unfortunately a lot of time.

Now the according power company has announced that a transformer will be replaced on Saturday 8th May 2021. We have to expect an interruption of power supply for several hours. We will provide an emergency power supply, but we can’t estimate to what extent the internet access points will also be affected.

It’s possible that account.across.net will not be available on Saturday. Therefore, it may not be possible to log in to the Across Translator Edition for some time.

We of course give our best to avoid any interruptions.

Your Across-Team ▲ Collapse
 


To report site rules violations or get help, contact a site moderator:

Модератор(ы) этого форума
Margarita[Call to this topic]
Peter Zauner[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

anybody else experiencing trouble using across today?






Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »
TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »