i22-Interpreting: Over-the-Phone - OPI Level 2

Guidelines with specific action plans to become an over-the-phone-interpreter (OPI). This webinar provides all the basic knowledge, understanding and guides to practice to start developing your talents as a telephone interpreter or to consolidate your understanding and abilities if you are an OPI already. You will learn specifics about the profession and the environment in which it is practiced, the profile and the skills needed. Special attention is given to achieving the highest level of professionalism in the rendering of OPI services. Actual practice is encouraged in different aspects such as customer service skills and the handling of the session.

Language: This well designed and interesting workspace is language-neutral with content delivered in English and appropriate for any language pair.

Note: This is level 2 of a 2 part bundle. Make sure to check level 1 at http://www.proz.com/translator-training/course/13244.

Bilingual individuals who wish to become telephone interpreters.
Translators who wish to become full-time or part-time interpreters.
Working interpreters who want to work from home or need to upgrade their skills for the modern world.

This webinar serves as a foundation to start working as an OPI, understanding the core concepts but also receiving suggestions as to practice exercises to develop fluency in the modality of telephone interpreting. A large amount of tools and support are provided to help you acquire confidence and ability. At the end of this webinar, participants who have never worked in the industry will be ready to start developing their skills for a job as an OPI and interpreters who have already been exposed to this type of work will be able to improve their performance and acquire the tools to meet new challenges.

REQUIRED FOR SESSION 2 OF 2:
Over-the-Phone Interpreting Guideline (OPI/Teleinterpreting) - Level 1 (i13A-W90)
Completion of the required practice scenarios established in i13A

Handling of the Session
Customer Service Skills
Verbal Communication Skills
Confidentiality and HIPAA
Duration of the Session
The Actor Modality
Quality in OPI
Troubleshooting
Client Considerations
LSP and other intermediaries
Guided Practice and Self-Study
Reference Materials

Click on the buy button on the right to purchase your seat

Participation fee includes:

• access to webinar session.
• unlimited access to the webinar recording.
• powerpoint slides to remind participants of the key points and lessons learned.
• certificates of attendance.

How do I purchase my spot?

To purchase your seat at this session please click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer.

After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records.

How do I access the online platform?

72 hours before the webinar takes place, you will receive an invitation to join the session. Please, click the registration link or button provided in the invitation email and complete the registration form.

For PC-based Users:

• Required: Windows Vista – Windows 10
• Required: Google Chrome v39 or later; Mozilla Firefox v34 or later; Internet Explorer v8 or later (JavaScript™ and Java™ enabled)
• Required software: GoToWebinar desktop app; JavaScript enabled
• NOT required: Microphone - attendees can communicate with the trainer through incorporated chat.

• Internet Connection Required: 1 Mbps or better (broadband recommended)
• Recommended: 2GB or more of RAM (recommended)


For Mac®-based Users:

• Mac OS X 10.8 (Mountain Lion) – 10.11 (El Capitan)
• Required: Microsoft Edge; Apple Safari v6 or later
• Required software: GoToWebinar desktop app; JavaScript enabled
• NOT required: Microphone - attendees can communicate with the trainer through incorporated chat.

• Internet Connection Required: 1 Mbps or better (broadband recommended)
• Recommended: 2GB or more of RAM (recommended)

Join from Android

• Operating system: Android 4.0 (Ice Cream Sandwich) or later
• Internet connection: 3G connection or better (WiFi recommended for VoIP audio)
• Software: Free GoToWebinar App from the Google Play Store



Recommendations

• For the visual section of the training course, we recommend that you have a 64kbps link. This means using an ISDN line or Broadband. Wireless connection is NOT recommended.
• For the audio section of the training course, we recommend that you have a headset or speakers.
• We recommend that you log in 30 minutes in advance of the start time to prepare for the training course.

Courses will be open half an hour before the start time. Please login before the start time to ensure that everything on your system is working correctly.

 Claudia Brauer    View feedback | View all courses

Bio: Claudia became a trainer of translators and interpreters in 2011, after 35 years of experience as a translator and interpreter. She is also a speaker, writer and blogger on topics related to the current state of the translation and interpreting industry. She has designed and delivered more than 300 hours of proprietary content and uses her wikis to freely disseminated some 25 copyrighted tools designed to help translators and interpreters in the 21st century virtual village. The vision of BrauerTraining is to educate translators and interpreters, so they may become great quality professionals with a high code of ethics, embracing technology to remain competitive in today's world. Claudia can be found on the web at http://brauertraining.com and on Twitter as @Brauer21Century.