Технические форумы » Across support »
How to reach Across support? Do they response?
Автор темы: Andrej Fric
Andrej Fric
Andrej Fric  Identity Verified
Словения
Local time: 21:43
Член ProZ.com c 2011
немецкий => словенский
+ ...
Feb 1, 2017

Problem:
I work on 2 different computers.
Most of the clients assign my work to my mobile workstation and one assigned to my desktop PC.
I cannot open Across on desktop PC, I always have to log on first and then I receive the message: "Too many attempts ..."
As I wanted to reach their support, my username and password don't work anymore and when I requested new user account, nothing happened. No e-mail, nothing.
Are they even there? Support people I mean.
Is ... See more
Problem:
I work on 2 different computers.
Most of the clients assign my work to my mobile workstation and one assigned to my desktop PC.
I cannot open Across on desktop PC, I always have to log on first and then I receive the message: "Too many attempts ..."
As I wanted to reach their support, my username and password don't work anymore and when I requested new user account, nothing happened. No e-mail, nothing.
Are they even there? Support people I mean.
Is there any telephone number I could call?
Last time I asked for support (1.5 years ago) I never received any answer. ▲ Collapse
 
Siontrans
Siontrans
Член ProZ.com c 2014
английский => греческий (новогреческий)
Re:Problem Feb 1, 2017

Hello Andrej,
I have experienced similar issues. I got this message yesterday.

"thank you for your email. thank you for your email. In this case, please contact our Technical Support Team directly. Please go to https://helpdesk.across.net quickly register for the ticket system and then hand in a support ticket.

Best regards


crossMarket Support Team"
 
Andrej Fric
Andrej Fric  Identity Verified
Словения
Local time: 21:43
Член ProZ.com c 2011
немецкий => словенский
+ ...
Автор темы
The response of Across team was swift and professional Feb 2, 2017

The issue was solved when the member of the staff logged directly to my PC and done his magic trick.
Thank you, Damian, the issue was solved in a timely manner.
 


To report site rules violations or get help, contact a site moderator:

Модератор(ы) этого форума
Margarita[Call to this topic]
Peter Zauner[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

How to reach Across support? Do they response?






CafeTran Espresso
You've never met a CAT tool this clever!

Translate faster & easier, using a sophisticated CAT tool built by a translator / developer. Accept jobs from clients who use Trados, MemoQ, Wordfast & major CAT tools. Download and start using CafeTran Espresso -- for free

Buy now! »
Trados Studio 2022 Freelance
The leading translation software used by over 270,000 translators.

Designed with your feedback in mind, Trados Studio 2022 delivers an unrivalled, powerful desktop and cloud solution, empowering you to work in the most efficient and cost-effective way.

More info »