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set up new email account - now not receiving mail on main account
Thread poster: William Pairman
William Pairman Spain Local time: 17:27 Member (2005) Spanish to English
Apr 13, 2016
Yesterday I set up a new account ([email protected]) as one of my 5 allowed on the basic hosting package. Since then I'm not receiving emails on my original (main work) account. I can access them via webmail on my lap top but not on my main PC or on my phone.
What can I do short of deleting the admin account? Would that even be sure to work?
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Could you please submit a support request so that hosting staff can look into this problem for you directly? That would help.
Thank you!
Best regards,
Maria
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William Pairman Spain Local time: 17:27 Member (2005) Spanish to English
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First thing I did
Apr 15, 2016
Maria Kopnitsky wrote:
Hello William,
Could you please submit a support request so that hosting staff can look into this problem for you directly? That would help.
I did, it's coming up for 48 hours and the problem still hasn't been resolved. I'm losing work because of this, it's unacceptable.
The situation actually got worse, I can no longer access webmail via another computed as it says I've exceeded my quota when I patently haven't (> 33%)
[Edited at 2016-04-15 08:06 GMT]
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William Pairman Spain Local time: 17:27 Member (2005) Spanish to English
TOPIC STARTER
48 hours and still waiting
Apr 15, 2016
I've submitted a second support request to ask why the first has not been dealt with
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